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Welcome to another edition of e-ServiceTalk which this month includes news on the annual service management awards, the launch of the Service Level Management SIG and articles on Service Delivery, Service Transition and ITIL®outside the IT department.
itSMF UK Service Management Awards
Nominations are now being accepted for the categories of Service Management Champion, Project of the Year, Innovation of the Year, and the Paul Rappaport Award. This year there are two new awards Trainer of the Year and Submission of the Year.
New whitepaper available
Patch Management: Change, Configurations and Release or Something More?
By Grant Adams
Numerous organisations base their patch management process exclusively on change, configuration and release management. This whitepaper considers the remaining service management processes.
Communications Management Association (CMA) formalises merger with BCS
Following an overwhelming vote from its membership, the CMA has ratified its decision to become a subsidiary of BCS with immediate effect.
Breaking out of the IT enclave
Can ITIL ever step out of the IT department to deliver board level value, asks Rick Firth. IT departments face a massive challenge if they are to break out of the IT enclave and deliver true, quantifiable value that is acknowledged across the business.
Don't assume ITIL V3 will deliver
Given such a high profile launch, it is tempting to assume that ITIL V3 will supply answers to every aspect of service delivery. However, Peter Wheatcroft warns that standards on their own do not guarantee good performance.
The essential ingredients to successful transition
How many times have you heard, "If only we had the time to do a proper handover"? Izzet Guran, Bill Schindler and Peter Petersen explain how to ensure your project is successfully transitioned to IT Support.
Robert Stroud was elected international vice president of ISACA the IT governance association with more than 65,000 members in 140 countries.
The itSMF UK Conferenceand Exhibition is in Brighton this November. Day delegate rates, sponsorshipof name badges and plasma screens and other conference packages are available. We'll soon be launching a regular email update to go to all members containing the latest news and conference information.
Calendar of Events South West & Wales Regional
Service Desk Seminar
Public Sector SIG
Service Level Management SIG
Interested in writing an article?
Upcoming features for e-ServiceTalk include Service Desk and Change Management. ServiceTalk the Journal will feature Education and Prince2.
There are advertising spaces remaining in next month's
e-ServiceTalk and the ServiceTalk Conference Supplement. Contact Lindsay.stones
@itsmf.co.uk for more information.