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Service Talk, September Edition 2007

 Remember to log on to

September Edition 2007


Essential info

New Members
See our latest members
itSMF UK Contacts
Need to know who to contact at itSMF UK?

Staff profiles

Chris Roberts
Web Services Manager
David Lynch

IT Services Manager
Jennifer Otunnu
General Administrator

New Whitepaper Available

Ten questions to ask when setting up SLAs
By Felix Osague


The new ITIL® V3 (including the Official Introduction) and SAM self assessment publications can be ordered through our bookstore. Find out which is the most appropriate ITIL V3 format for you. Don't forget to log in for your member's discount.

® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the US Patent and Trademark Office.

Editor's Remarks
Welcome to September's edition of
e-ServiceTalk and the announcement of the first e-Symposium and several new members of staff, plus news and articles on ITIL V3, the first ITSM MSc graduates and the 2007 itSMF award nominations.


New e-Symposium
itSMF UK's brand new online conferencing service will be launched on September 12th and will focus on business IT alignment in
ITIL V3. All the benefits of a half day seminar from the comfort of your own office.
Online registration is required.

Official Introduction to the ITIL Service Lifecycle now available
The gateway book to ITIL V3 explains the basic concept of IT Service Management and introduces the new lifecycle model. It can be purchased from the itSMF bookstore.

itSMF UK Service Management Awards
There's still time to nominate for the categories of Innovation of the Year and the Paul Rappaport Award for Contribution to Service Management.

ITIL V3 Foundation Bridging Course Syllabus
This highlights the new topics and will give existing holders of the ITIL V2 Foundation Certificate a fast track route to ITIL V3 Foundation Certificate level of knowledge.

ITIL V3 Launch Video
Filmed at the London launch event in June, this is an opportunity to see the overview of the ITIL V3 books and the new qualifications scheme from the entire ITIL V3 author team.


Giving birth to a new era
Liverpool Women's NHS Foundation Trust has grown from a small charity into an advanced provider of health services for women and babies, but as it expanded the Trust found itself managing an uncontrollable pool of computing resources — wasting money and unreliable with information storage — how was this crisis solved?

ISO drives rise in ITIL adoption
Axios Systems recently announced that there has been a significant increase in ITIL adoption levels over the past twelve months with respondents citing better business service from IT, process alignment and a higher level of customer satisfaction.

First MSc in IT Service Management
Manisha Champaneri, ITSM and ISO/IEC 20000 consultant at Marval, has successfully passed the world's first post graduate MSc course run by the UK's University of Northampton.

Touchpaper in Magic Quadrant
Leading industry analysts Gartner have positioned Touchpaper in the Magic Quadrant for the IT Service Desk 2007 after they demonstrated support to international enterprise environments with a broad range of functionality.

Coming events

Calendar of Events
Service Desk Seminar
Cardiff, 6th Sept
South East Regional
Woking, 24th Sept
Education SIG
Stafford, 25th Sept
Telford, 25th Sept
East Anglia Regional
Norwich, 2nd Oct


Book your day delegate package now for the itSMF UK Conference and Exhibition. The conference timetable can be downloaded and sponsorship of plasma screens is available. Look out for the new email update containing the latest news and conference information.

Get Involved

Interested in writing an article? Upcoming features include Change Management, Software Asset Management and Governance. Contact Lindsay.stones for more information on advertising and submitting articles.

itSMF UK, 150 Wharfedale Road, Winnersh Triangle, Wokingham, RG41 5RB, United Kingdom
Tel: +44 (0) 118 918 6500 | Fax: +44 (0) 118 969 9749 | Company No: 2661244

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