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Реестр аккредитованных учебных центров, работающих в Российской Федерации и имеющих право проводить обучение по утвержденному списку курсов ITIL®

Manager’s Certificate in IT Service Management Список ITIL Expert'ов и сервис-менеджеров России и стран СНГ

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Service Talk, November Edition 2007

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November Edition 2007


Essential info

New Members
See our latest members
itSMF UK Contacts
Need to know who to contact at itSMF UK?

Staff profiles

Ben Clacy
Business Development
Kim May

Marketing Manager
Megan Pendlebury
Service Management Executive


ITIL® V3 publications including the Official Introduction, SAM self assessment and the new Official ITIL Foundation Study Aid can be ordered through our bookstore. Find out which is the most appropriate ITIL V3 format for you. Don't forget to log in for your member's discount.

® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the US Patent and Trademark Office.

Editor's Remarks
Highlights this month include the announcement of itSMFI's new Board, find out more about our Business Development Manager, Marketing Manager and Service Management Executive, and see the final entry to the Submission of the Year award.


itSMFI Announces New Executive Board
Sharon Taylor is the new Chairman Designate of itSMF International and will take up office on 1st January 2008 for two years. The new Directors will be Alexander Kist, Colin Rudd, Paul Martini, Peter Brooks and Robert Stroud.

ITIL V3 Qualifications Update
APM Group, the official accreditors, have released a report including news of the Managers bridging course and the Foundation syllabus.

Latest e-Symposium News
The second e-Symposium, A Strategic Approach to the Service Lifecycle, is now available to download. The next e-Symposium, IT Service Automation: Evolving IT to the Next Level of Service Management Maturity, is on 15th November.

New SIG Coming Soon

We are looking for members to get involved in Implementation and Continual Service Improvement Special Interest Group Meetings. If you are interested or would like to know more please register your interest here.

New Whitepaper

"ITIL V3 on a Page" by Steve Ingall. This wallchart has been short-listed for the new Submission of the Year award; the winner will be announced at the Gala Dinner next week.


Turning bad users into good customers
Peter Wheatcroft from Partners in IT discusses how to make customers out of users and raise service standards using upskilling.

Awards recognise leading organisations Touchpaper has announced the winners of their Annual Global Customer Awards 2007.

Microsoft recommends new G2G3 MOF simulation
G2G3 announces the launch of McKinley IT Pro, a new version of their service management best practice simulation.

ITIL expert heads for Infra
ITIL Consultant Phil Phillips has joined Infra Corporation as Consultant Manager.

Coming events

Calendar of Events
(R)evolution Brighton, 12th-14th Nov
IT Service Automation
e-Symposium,15th Nov
North West Regional
Oswestry, 3rd Dec
Governance Seminar
London, 4th Dec
Scottish Regional
Dundee, 4th Dec
South West & Wales Regional
Bristol, 5th Dec
East Anglia Regional
Chelmsford, 6th Dec
South Central Regional
Chalfont St. Giles,
7th Dec
South East Regional
Aldershot, 11th Dec


Look out for photos of the itSMF Conference and Exhibition in the next e-ServiceTalk issue. The conference timetable is now available to download.

Get involved

Interested in writing an article? Contact Lindsay Stones for information on advertising and submitting articles.

itSMF UK, 150 Wharfedale Road, Winnersh Triangle, Wokingham, RG41 5RB, United Kingdom
Tel: +44 (0) 118 918 6500 | Fax: +44 (0) 118 969 9749 | Company No: 2661244

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